In India, DEEWAN EYE serves to selected cities. Please check if we deliver to your pincode in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.
Currently international delivery is not accepted. However, we may provide international delivery to select countries on chargeable basis in special cases to customers. Please reach out to our customer care at deewaneye@gmail.com or call us at +91 9926539111 for enquiries related to international delivery.
NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.
Domestic Order: We provide free shipping within India.
International Order: In case of order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty as applicable at the destination.
Custom Clearance: All shipments of products exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in Open/ Tampered condition. You will find the package sealed with a label saying Opened for Customs.
Shipping Partner: Our domestic logistic partner is Delhivery & Ecom Express. Our international logistic partner is UPS.
NOTE: In case of international order, customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.
All registered customers have the option to track their orders by clicking on track order.
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.
The product is delivered within 8-10 working days in India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:
PLEASE NOTE: Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery:
(a) Pan card
(b) Driving License
(c) Passport
(d) Voter identification card
The product is delivered within 10-28 working days outside India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:
PLEASE NOTE: Recipient needs to produce passport or driving license for receiving the delivery. For any customer assistance, you can call us at +919926539111 or write to deewaneye@gmail.com.
Transit Insurance: All goods will be fully insured by DEEWAN EYE until they reach you, so your purchase is 100% safe.
All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered in connection with your use of this website will be and remain the property of DEEWAN EYE. Such disclosure, submission or offer of any comments shall constitute an assignment to DEEWAN EYE of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments.
Thus, DEEWAN EYE owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise of any comments. DEEWAN EYE will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. DEEWAN EYE will be under no obligation.
(a) To maintain any comments in confidence
(b) To pay you any compensation for any comments
(c) To respond to any comments
You agree and confirm that any comments submitted by you to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. You further agree that no comments submitted by you to the website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.
DEEWAN EYE does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to this website. You grant DEEWAN EYE the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you further agree to keep indemnified DEEWAN EYE and its affiliates for all claims resulting from any comments submitted by you. Deewan Eye and its affiliates are not responsible nor assume any liability for any comments submitted by you or any third party.
For orders being shipped within India, the payment can only be accepted in INR. Prices will be MRP and CGST/SGST and IGST, as applicable.
In case of international credit cards being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. If you have made the payment by international card or foreign bank issued card then you will be required to send us any government issued photo Identity proof of the country of residence as mentioned below
(a) Passport with Visa Copy
(b) Driving license
(c) Employment card
(d) Any other government issued ID proof of the the country of residence.
International Orders: Payments for International Orders are accepted through Razorpay gateway by using international credit/debit cards and other acceptable payment options only. For orders being shipped outside India, the payment will be accepted only in INR by conversion from other currencies. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.
For shipments being sent outside India, Prices will include all the applicable taxes in India and the shipping and handling charges.
For International Orders you will be required to send us government issued photo Identity proof preferably:
(a) Driving License
(b) Passport
NOTE: Indian issued cards will not be accepted for international orders.
We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party.
A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking Track Order and find the order status.
Deewan Eye, as a brand, is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return your product within 7 days of delivery.
Note: Shipments returned through any other logistic partner will not be accepted.
For products with Bifocals lens and Progressive lens fitted in them, customers need to visit the nearest store for a resolution of the problem.
Domestic Order: Our courier partner will collect the order from the provided address (within India). Customers need not pay any shipping charges to return the product.