1. Cancellation Timing
- Before Shipping: Customers can cancel their orders for a full refund as long as the
order has not yet been shipped.
- After Shipping: Once an order has been dispatched, cancellation is no longer possible.
2. Cancellation Process
- Online Cancellation:
- Log in to your Deewan Eye account on the website or app.
- Navigate to "My Orders" to find the order you wish to cancel.
- Select the "Cancel Order" option and confirm your request.
- Customer Support: If you prefer assistance or face difficulties, you can contact Deewan
Eye’s customer service via:
- Phone: Check their official website for the latest contact number.
- Email: Send a cancellation request to their support email.
3. Returns and Exchanges
-
If cancellation is not possible because the order has shipped, customers can initiate a
return or exchange within a specified period:
-
Eyeglasses: Return within 14 days from delivery.
- Sunglasses: Return within 7 days from delivery.
- Contact Lenses: Return within 14 days if unworn and in sealed packaging.
4. Refund Process
- Refunds are processed once the returned product reaches Deewan Eye’s warehouse and passes quality checks.
- Typical refund timelines:
- Store Credit: Credited to your Deewan Eye account for future use.
- Original Payment Method: Varies based on payment type (e.g., credit cards may take longer).
5. Important Notes
- Non-Refundable Items: Certain products, such as lens solutions, cases, memberships, and insurance, may not be eligible for refunds.
- Certain products may not be eligible for refunds, such as those that are damaged or used improperly.
- Cash on Delivery (COD): Orders placed via COD may be subject to different policies regarding refunds and exchanges.
6. Post-Shipping Options
- If cancellation is not possible because the order has already shipped, customers may consider:
- Refusal of Delivery: Customers can refuse the package upon delivery, which will be returned to Deewan Eye.
- Return Process: Customers can initiate a return once they receive the product, following the company’s return policy
